Terms of Service

• Merchant means the business that creates an account and uses the Service.
• Customer means a person who messages, comments on, or purchases from a Merchant through a connected platform.
• Connected Platform means a third-party service such as Facebook Messenger, Instagram, WhatsApp or a storefront channel that a Merchant connects.
• AI Output means text, product cards, suggestions, orders or other material generated by the Service's AI features.
• Merchant Content means products, prices, stock, photos, guidance, messages, customer records and any other material a Merchant or its Customers provide.

You must be at least 18 years old and able to enter into a binding contract. If you use the Service for a business, you confirm that you are authorised to act for that business and to connect each account, Page or phone number you add. The Service is not directed to children.

• Provide accurate account and business information and keep it current.
• Keep your sign-in credentials confidential. You are responsible for activity under your account.
• Notify us promptly at the contact address below if you believe your account or a connected channel has been compromised.
• Do not share accounts, resell access, or create accounts by automated means.

The Service connects to platforms operated by Meta and other third parties. You must own or be authorised to manage every account you connect, and you must comply with the applicable platform terms, developer policies, messaging policies and advertising rules, including Meta's Platform Terms. You grant us permission to access the connected account only to provide the Service, including reading messages and comments, sending replies and managing catalog, order and notification data.

Platforms may change their APIs, suspend accounts or stop delivering events. We are not responsible for platform decisions, rate limits, outages or account restrictions, and disconnecting a channel ends our ability to receive or send on it.

• The AI uses probabilistic models. AI Output can be inaccurate, incomplete or inappropriate, even when the underlying catalog is correct.
• You are responsible for the products, prices, stock, delivery terms and guidance you provide, and for reviewing AI Output and customer conversations where accuracy matters.
• The Service includes controls to pause an agent for a business or a conversation and to reply manually. You must use these controls where human review is required.
• AI Output is not legal, medical, financial or other professional advice and must not be relied on as such.
• We do not guarantee any level of accuracy, response time, availability or conversion.

You are the seller of record for every order placed through your storefront or conversations. You are responsible for fulfilment, delivery, returns, refunds, warranties, taxes and compliance with consumer-protection law in the places you sell. We are not a party to the sale between you and a Customer and do not take title to goods.

The Service may record the payment method a Customer chooses. Where the Merchant offers it, orders can be paid in cash on delivery; mobile-money details such as a bKash or Nagad transaction ID are recorded for the Merchant to review. We do not process card payments, hold funds, verify mobile-money transfers or act as a payment intermediary. Any payment arrangement is between you and your Customer.

• Do not use the Service for unlawful, deceptive, harassing or discriminatory activity, or to sell prohibited or unsafe goods.
• Do not send spam or unsolicited messages, or contact people who asked not to be contacted.
• Do not misrepresent AI Output as a human statement where that would deceive a Customer.
• Do not attempt to access another merchant's data, bypass authentication, probe or disrupt the Service, or reverse-engineer the software.
• Do not upload malware, unlawful content, or content that infringes another person's rights.

You keep ownership of Merchant Content. You grant us a worldwide, non-exclusive licence to host, copy, process, transmit and display Merchant Content as needed to operate, secure and improve the Service, including sending it to connected platforms and model providers as described in our Privacy Policy. You confirm you have the rights and notices needed to share Customer data with us. Feedback you send us may be used without restriction or payment.

The Service, software, design, documentation, brand and underlying technology are owned by OnlyOrders and its licensors. These Terms grant you a limited, revocable, non-transferable right to use the Service for your business. No other rights are granted.

• Plans, allowances and prices are shown in the console or on the pricing page and may change with notice.
• Message and comment allowances may be capped by a plan or by our operator. A used-up allowance pauses automated replies until it resets or is changed.
• Fees are payable as agreed with us. Taxes are your responsibility except for our income taxes. Unless the law requires otherwise, fees already paid are non-refundable.
• A free plan may be limited, changed or withdrawn. We do not promise that any plan remains free indefinitely.

We operate the Service in compliance with applicable Bangladeshi tax laws and other legal requirements, and we keep the records needed for those obligations. Taxes on your sales (including VAT where applicable), invoices, trade licences, product compliance and consumer-protection obligations remain the Merchant's responsibility. Nothing in the Service is tax or legal advice.

The Service relies on providers such as Meta, Google Firebase and Gemini, OpenAI or Azure, Backblaze, Neon and Vercel. Their services are governed by their own terms and privacy policies. We are not responsible for their acts, omissions, outages or changes, and a provider failure may interrupt parts of the Service.

Our Privacy Policy explains what we collect and how we use it. Our Cookie Policy explains cookies and your choices. For Customer data processed on your behalf, you are the controller and we act as your processor; you must provide your own privacy notice and lawful basis.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted or secure operation. We do not warrant that messages will be delivered, that a platform will remain available, or that AI Output will be correct.

Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you. Nothing here limits rights that consumer law does not allow us to limit.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunity, even if we were advised of the possibility.

Our total liability for all claims relating to the Service is limited to the greater of the amounts you paid us in the 12 months before the claim or US$100. This cap does not apply where the law prohibits it, including liability for fraud or wilful misconduct.

You will defend and indemnify OnlyOrders against claims, losses, liabilities and expenses (including reasonable legal fees) arising from your Merchant Content, your use of the Service, your Customers, your products or fulfilment, your breach of these Terms or of a platform's rules, or your violation of another person's rights.

You may stop using the Service at any time and may request deletion of your workspace. We may suspend or terminate access if you breach these Terms, if a platform requires it, if your use creates a security or legal risk, or if required by law. On termination, your right to use the Service ends; sections that by their nature survive (including content licences, disclaimers, liability, indemnity and governing law) survive. We may delete data after a reasonable period unless the law requires otherwise.

We may update these Terms to reflect changes to the Service or the law. The updated date at the top will change, and material changes will be communicated in the console or by email where appropriate. Continuing to use the Service after an update means you accept the new Terms.

These Terms are governed by the laws of Bangladesh. The courts of Dhaka, Bangladesh have exclusive jurisdiction, except that either party may seek relief in any court with competent jurisdiction to protect intellectual property or prevent misuse. If you are a consumer resident elsewhere, mandatory consumer protections in your country of residence still apply.

• These Terms and the Privacy and Cookie Policies are the entire agreement about the Service.
• If a provision is unenforceable, the rest remains in effect.
• We may assign these Terms in connection with a merger or sale of the business; you may not assign them without our consent.
• We are not liable for delays caused by events beyond our reasonable control.
• Notices to us must use the contact details below; notices to you may use your account email or console.

Questions about these Terms or service complaints: